Frequently Asked Questions

Browse the offers listing, open the experience you want, select a schedule and participant count, and submit a booking request. An admin will review and confirm your booking.

Cancellations are handled manually. Please contact us via Telegram or email to request a cancellation.

Most booking requests are reviewed within a few hours. Pending bookings expire automatically after 12 hours if not confirmed.

Expired bookings are automatically cancelled. You can submit a new booking request for the same experience at any time.

All payments are cash on arrival in the current stage. Bring the total amount to the meeting point on the day of your experience.

Online payments are not yet available and will be introduced in a future update.

Click Sign Up, fill in your name, phone number or email address, and create a password. You will receive a 6-digit OTP code to verify your account.

After registration we send a 6-digit code to your phone or email. Enter it on the verification screen. Use the Resend option if you did not receive it.

Contact information changes are handled by the support team. Reach out to us directly via email or Telegram.

SilkEx is a marketplace for discovering and booking local tourism experiences in Uzbekistan — tours, outdoor activities, and equipment rentals.

The platform is available in Uzbek, Russian, and English. Switch languages using the menu in the navigation bar or footer.

You can reach us via Telegram, Instagram DM, or the contact form on the Contact page.